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14 day return

We regret that you are not satisfied with your purchase and would like to make the return process as comfortable and uncomplicated as possible. After receipt of your purchase you have up to 14 days to return your order.

Please note that we do not offer free returns from your country.

How to return an item:

Step 1

Please fill out the packing slip

Step 2

Place the packing slip and a copy of the invoice in the parcel, so the warehouse can assign the order to your account

Step 3

Take the return to your local Post Office and chose the most convenient shipping method. Please make sure all old labels and barcodes are removed or blacked out. We recommend that you select a shipping method that includes insureance and a tracking number

Please do not combine returns of different orders in one return. Each order needs to be returned individually. Please make sure you keep the proof of postage until the returns have been booked.

Please send your returns to the address below

navabi GmbH
Neue Strasse 19
52382 Düren